Running a scan with another AV is essential in detecting newer threats that any security software, however effective, might miss. Of course, it's not beyond possibility that the guy has an infection that has infected the steam.exe in his install package though Norton should detect it unless it is not configured to scan within installation archives. Not turning it back on again would mean it wouldn't bring up a requester for the OP to add it to Norton's exclusions. I will grant that I neglected to advise them to turn it on. I didn't suggest uninstalling their AV, I told them to turn it off, which is exactly the right thing to do when you're running a second/third opinion scan. I wasn't having a dig at you, but at the fact that Yahoo answers is better place for information over Norton/Symantec's own Support - says a lot, whether it's posted by a Norton employee or not. That is like telling him to not use an AV and that would solve his issue, his issue is with norton so help him fix the norton issue where he doesnt have to find a new antivirus because he didnt ask for a new antivirus :) I love how you missed my second post ) That is like telling him to not use an AV and that would solve his issue, his issue is with norton so help him fix the norton issue where he doesnt have to find a new antivirus because he didnt ask for a new antivirus :) Sidenote: telling someone to uninstall their AV because that is the only solution u can come up with doesnt make it the right one. Now everything he needs to know "the idea" of adding and exception/exclusion is presented there. i love how u missed this part in the yahoo answer given : When you say 'i may have a couple of viruses' and 'norton takes care of them', what exactly do you mean? do you mean that norton keeps detecting the same ones? if so, it's not taking care of them at all.Äownload a trial of either kaspersky's or eset's antivirus/security software and run scans with those. Whether the latest version is any good i can't say but i've seen a lot of malware missed by norton and mcaffee in the past. In my experience, norton is a right pain to navigate, exacerbated by the fact that it takes ages to do anything. Originally posted by Chris Gravell:i love that your link is to yahoo answers and not a norton help article.
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